The following terms and conditions apply to all orders placed via our online shop by consumers or traders.
Consumer means an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession. Trader means a person acting for purposes relating to that person’s trade, business, craft or profession, whether acting personally or through another person acting in the trader’s name or on the trader’s behalf.
These terms also apply to traders for future commercial relations without the need for any formal expression thereof. Unless expressly approved by us to the contrary, we cannot accept the contractual validity of any conflicting or complementary general terms and conditions used by any trader.
2. Contractual partner, formation of contract
The purchase contract is concluded with
The presentation of the products in the online shop does not constitute a legally binding offer, but rather, a non-binding online catalogue. You may initially place our products into the shopping basket without obligation and check your entries at any time prior to submitting your binding offer, by using the correction aids provided and explained for this in the ordering process. By clicking on the ordering button, you are submitting a binding offer to buy the products contained in the shopping basket. The confirmation of receipt of your order will take place by e-mail directly after sending the order.
As to when your offer will be accepted and the contract will be formed is subject to the chosen payment method:
- Cash in advance: We will accept your order by sending a declaration of acceptance in a separate e-mail within two days, in which we provide you with our bank account details.
- Credit Card: By submitting the order you are sending us your credit card details at the same time. After your identification as the legal cardholder, we will ask your credit card company to initiate the payment transaction and will thereby accept your offer.
- PayPal: After placement of the order, you will be forwarded to the online PayPal website. You may enter your payment details there and confirm the payment instructions to PayPal. With this, your contract with us will be concluded.
- Invoice (Business Customers): We will accept your order by sending a declaration of acceptance in a separate e-mail within two days, in which we provide you with our bank account details.
3. Contract language,
saving of the contract text
The languages available for concluding the contract are English, German, French, Italian and Spanish.
We save the text of the contract and forward the order data and our T&Cs to you by e-mail. You may also view and download the T&Cs from this page at any time. You may view your previous orders via our customer login area.
4. Delivery conditions
Delivery costs are added to the product prices as displayed. Delivery charges are explained within individual product offers.
We only dispatch goods en route; pick up by the customer is not possible.
We do not deliver to post boxes.
When ordering products for delivery outside of the EU you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information.
The following payment methods are basically available in our online shop:
If you select advance payment we provide you with our bank details in a separate e-mail and deliver the goods on receipt of funds.
With the submission of the order, you are sending us your credit card details at the same time. After your identification as the legal cardholder, directly after the order, we will ask your credit card company to initiate the payment transaction. The payment transaction is automatically carried out by the credit card company and charged to your card.
During the ordering
Directly afterwards, the payment transaction is carried out automatically by PayPal. You will receive additional information during the ordering process.
7. Retention of title
The goods shall remain our property until full payment is made.
For businesses, the following additionally applies: We reserve ownership of the goods until complete settlement of all claims from our ongoing business relationship. You are permitted to sell on reserved goods in the ordinary business operation; you shall assign all claims arising from this onward sale – regardless of connecting or mixing of the reserved goods with a new item – in the amount of the invoice amount to us in advance, and we accept this assignment. You remain authorised to collect the claims; however, we are also permitted to collect ourselves, should you fail to fulfil your payment obligations.
8. Damage during delivery
If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.
9. Warranty and guarantees
We are under a legal duty to supply products that are in conformity with this contract. Statutory warranty rights apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product or on distinct information pages in the online shop, if applicable.
Customer service: You can reach our customer service by e-mail. Our service times are Monday
- for injury to life, limb or health,
- for deliberately or grossly negligent breach of duty,
- for guarantee commitments, where agreed
- insofar as the scope of application of the Consumer Rights
Act2015 is open,
- in relation to any other liability, including any liabilities under
saleof goods or supply of services legislation, that may not by applicable law be excluded or limited.
For breach of material contractual obligations, the fulfilment of which make the proper execution of the contract possible at all and which the contracting parties may generally rely on and trust in being complied with, due to slight negligence by us, our legal representatives or legal agents, the amount of liability is limited to the foreseeable damages at the time of contract conclusion, the occurrence of which must typically be anticipated. Ceteris paribus, claims for compensation for damages are excluded.
11. Dispute resolution
The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/.
We are neither obligated nor willing to participate in dispute settlement proceedings before a dispute resolution body.
Instructions on cancellation
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The right to cancel does not exist by following contracts:
- Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalized.
When you have found the desired product, you can place it in the shopping cart without any obligation to purchase by pressing the [Add to shopping cart] button. You can view the contents of the shopping cart at any time with no obligation to purchase by clicking on the [Shopping cart] button. You can remove products from the shopping cart at any time by clicking the [Delete] button. If you would like to purchase the products in the shopping cart, click on the [Next] button. Please then enter your information. The required fields are marked with an asterisk (*). Registration is not required. Your data will be transmitted with encryption. After entry of your information and selection of the payment type, press the [Next] button to reach the order page, where you can check your entries once again. Clicking on the [Order] button completes the order process. The process can be cancelled at any time by closing the browser window. You will be provided with additional information, such as options for making corrections, on the individual pages.
Thank you for expressing your interest in our website. Protecting your privacy is very important to us. Below you will find detailed information about how your data is handled.
Recording your input data on server
You can visit our websites without providing any personal data. We only record data in so-called server
Data collection and utilisation for contract administration purposes and for opening a customer account
We collect personal data when it is freely provided by you within the context of placing an order, making contact with us (e.g. via the contact form or by e-mail) or when opening a customer account. The specific data gathered is that provided on the various information forms. We use the data provided by you for contract administration purposes and to process your queries. Once the contract has been processed in full or your customer account has been deleted, your data is blocked to prevent any further utilisation and will be deleted on expiry of the mandatory retention periods set out in fiscal and commercial regulations, provided you have not expressly agreed to the further use of your data or we retain the right to further exploit your data in accordance with the law, of which we are obliged to inform you. You may cancel your customer account at any time via the contact facility set out below or via the function provided for this purpose within your customer account. h3>Data transfer for
For the fulfilment of
Data usage on subscription to the e-mail newsletter
If you subscribe to our newsletter we use the data required for this purpose or that which is separately provided by you in order to regularly forward our newsletter to you. You may unsubscribe from the newsletter at any time via the contact facility set out below or via a link provided for this purpose within the newsletter.
Data usage for e-mail advertising without subscription to the newsletter and your right to object
If we receive your e-mail address within the context of the sale of goods or services and have not received any objection from you to the contrary, we reserve the right to regularly inform you by e-mail about products similar to those already purchased from our range. You may at any time refuse such use of your e-mail address via the contact facility set out below or via a link provided for this purpose within the advertising e-mail without costs arising other than the basic costs of transmission.
Data usage for advertising by post and your right to object
Unless you have not opted-out we reserve the right to store and use your data (surname, first name, postal address and, to the extent that we have received such additional information from you within the context of our commercial relationship, your title, academic qualifications, year of birth and professional or business name) for our own promotional purposes on compiled lists, e.g. for the forwarding by post of interesting offers and information about our products. You may at any time refuse such storage and exploitation of your data for purposes via the contact facility set out below.
Use of Google (Universal) Analytics for web analysis
This website uses Google (Universal) Analytics, a web analysis service provided by Google Inc. (www.google.de). Google (Universal) Analytics uses methods which enable an analysis of your use of the website, through
You may prevent the transfer of data created by cookies and your usage of the website (incl. your IP address) to Google as well as further processing of such data by Google by downloading and installing this browser plugin.
As an alternative to the browser plugin, you can click this link in order to prevent the use of Google Analytics for this website in the future. An opt-out cookie will then be
econda for web analysis
On this website, data is stored using the technologies of
When you do so, an
Use of Facebook Plugins
Social Plug-ins (Plug-ins) of the social network Facebook, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) are used on our website. These plug-ins are identified with the Facebook logo, or by the words “Facebook social plug-in” or “Social plug-in of Facebook”. Information about the plug-ins of Facebook and their appearance can be found here.
When you call up a page on our website that contains such a plug-in, your browser creates a direct connection to the servers of Facebook. The content of the plug-ins will be transmitted by Facebook directly to your browser and incorporated into the page. Through the incorporation of plug-ins, Facebook will receive the information that your browser has called
If you are logged into Facebook, Facebook can directly associate the visit to our webpage with your Facebook profile. When interacting with plug-ins, for
For information about the purpose and extent of the data collection, and the further processing and use of data by Facebook, and your rights and data protection settings, please see Facebook’s data protection policy.
If you do not want Facebook to display the data collected from the
Use of AddThis plugins (e.g.: “Share” button)
Our website uses so-called social plugins (“Plugins”) from the bookmarking service AddThis, operated by AddThis LLC, Inc. 8000 Westpark Drive, Suite 625, McLean, VA 2210, USA (“AddThis”). The Plugins are mostly flagged by an AddThis logo, e.g. in the form of a white plus sign against an orange background. You can find an overview of the AddThis Plugins via this link.
When you call down a page of our website that includes such a Plugin, your browser creates a direct connection with the servers of AddThis. The content of the Plugins is transferred by AddThis directly to our browser and incorporated within the page. Such incorporation provides AddThis with the information that your browser has called down the corresponding page of our website and stores a cookie on your device for future identification of your browser. Such information (including your IP address) is transferred by your browser directly to an AddThis server in the USA, where it is stored. AddThis uses the data to produce anonymised user profiles which are used to create
You can view the purpose and scope and further processing and exploitation of the data collected by AddThis via the company’s data protection policy.
Should you wish to prevent future data collection by AddThis, you can place a so-called opt-out cookie on your device via the following link. You can fully prevent AddThis from loading Plugins and add-ons in your browser, for example using the script blocker “NoScript”.
Right of access and contact facility
Your personal data are encrypted via SSL when transmitted over the Internet. We secure our website and other systems through technical and organisational measures to prevent loss, destruction, access to, modification or distribution of your data by unauthorised persons. Access to your customer account is only possible upon entry of your personal password. You should always handle your access information confidentially and close the browser window when you have completed the communication with us, especially if you share the computer with others.
Contact person for data protection
If you have questions regarding the collection, processing or use of your personal data or for information about or for correction, locking or deletion of your data, please contact us.