FREE SHIPPING on orders over €/£50

terms & Privacy Policy

Terms

1. Scope

The following terms and conditions apply to all orders placed via our online shop by consumers or traders. 

Consumer means an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession. Trader means a person acting for purposes relating to that person’s trade, business, craft or profession, whether acting personally or through another person acting in the trader’s name or on the trader’s behalf.

These terms also apply to traders for future commercial relations without the need for any formal expression thereof. Unless expressly approved by us to the contrary, we cannot accept the contractual validity of any conflicting or complementary general terms and conditions used by any trader.

2. Contractual partner, formation of contract

The purchase contract is concluded with Invento Ventures OÜ.

The presentation of the products in the online shop does not constitute a legally binding offer, but rather, a non-binding online catalogue. You may initially place our products into the shopping basket without obligation and check your entries at any time prior to submitting your binding offer, by using the correction aids provided and explained for this in the ordering process. By clicking on the ordering button, you are submitting a binding offer to buy the products contained in the shopping basket. The confirmation of receipt of your order will take place by e-mail directly after sending the order.
As to when your offer will be accepted and the contract will be formed is subject to the chosen payment method:

  • Cash in advance: We will accept your order by sending a declaration of acceptance in a separate e-mail within two days, in which we provide you with our bank account details.
  • Credit Card: By submitting the order you are sending us your credit card details at the same time. After your identification as the legal cardholder, we will ask your credit card company to initiate the payment transaction and will thereby accept your offer.
  • PayPal: After placement of the order, you will be forwarded to the online PayPal website. You may enter your payment details there and confirm the payment instructions to PayPal. With this, your contract with us will be concluded.
  • Invoice (Business Customers): We will accept your order by sending a declaration of acceptance in a separate e-mail within two days, in which we provide you with our bank account details.

3. Contract language, saving of the contract text

The languages available for concluding the contract are English, German, French, Italian and Spanish.

We save the text of the contract and forward the order data and our T&Cs to you by e-mail. You may also view and download the T&Cs from this page at any time. You may view your previous orders via our customer login area.

4. Delivery conditions

Delivery costs are added to the product prices as displayed. Delivery charges are explained within individual product offers.

We only dispatch goods en route; pick up by the customer is not possible. 
We do not deliver to post boxes.

5. Duties

When ordering products for delivery outside of the EU you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information.

6. Payment

The following payment methods are basically available in our online shop:

Advance payment

If you select advance payment we provide you with our bank details in a separate e-mail and deliver the goods on receipt of funds.

Credit Card

With the submission of the order, you are sending us your credit card details at the same time. After your identification as the legal cardholder, directly after the order, we will ask your credit card company to initiate the payment transaction. The payment transaction is automatically carried out by the credit card company and charged to your card.

Paypal

During the ordering process you will be forwarded to PayPal’s online website. To pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment instructions to us. After submitting your order in the shop we instruct PayPal to initiate the payment transaction. 
Directly afterwards, the payment transaction is carried out automatically by PayPal. You will receive additional information during the ordering process.

Invoice

We offer purchase on account for business customers, the time for payment allowed is 14 days net.

7. Retention of title

The goods shall remain our property until full payment is made.
For businesses, the following additionally applies: We reserve ownership of the goods until complete settlement of all claims from our ongoing business relationship. You are permitted to sell on reserved goods in the ordinary business operation; you shall assign all claims arising from this onward sale – regardless of connecting or mixing of the reserved goods with a new item – in the amount of the invoice amount to us in advance, and we accept this assignment. You remain authorised to collect the claims; however, we are also permitted to collect ourselves, should you fail to fulfil your payment obligations.

8. Damage during delivery

If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.

9. Warranty and guarantees

We are under a legal duty to supply products that are in conformity with this contract. Statutory warranty rights apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product or on distinct information pages in the online shop, if applicable.

Customer service: You can reach our customer service by e-mail. Our service times are Monday to Friday, from 8am until 5pm.

10. Liability

We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or legal agents

  • for injury to life, limb or health,
  • for deliberately or grossly negligent breach of duty,
  • for guarantee commitments, where agreed
  • insofar as the scope of application of the Consumer Rights Act 2015 is open,
  • in relation to any other liability, including any liabilities under sale of goods or supply of services legislation, that may not by applicable law be excluded or limited.

For breach of material contractual obligations, the fulfilment of which make the proper execution of the contract possible at all and which the contracting parties may generally rely on and trust in being complied with, due to slight negligence by us, our legal representatives or legal agents, the amount of liability is limited to the foreseeable damages at the time of contract conclusion, the occurrence of which must typically be anticipated. Ceteris paribus, claims for compensation for damages are excluded.

11. Dispute resolution

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/.
We are neither obligated nor willing to participate in dispute settlement proceedings before a dispute resolution body.

Instructions on cancellation

Consumers have a 14 days right to cancel.

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). 

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. 

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. 

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right to cancel does not exist by following contracts:

  • Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalized.

Additional information

Order process

When you have found the desired product, you can place it in the shopping cart without any obligation to purchase by pressing the [Add to shopping cart] button. You can view the contents of the shopping cart at any time with no obligation to purchase by clicking on the [Shopping cart] button. You can remove products from the shopping cart at any time by clicking the [Delete] button. If you would like to purchase the products in the shopping cart, click on the [Next] button. Please then enter your information. The required fields are marked with an asterisk (*). Registration is not required. Your data will be transmitted with encryption. After entry of your information and selection of the payment type, press the [Next] button to reach the order page, where you can check your entries once again. Clicking on the [Order] button completes the order process. The process can be cancelled at any time by closing the browser window. You will be provided with additional information, such as options for making corrections, on the individual pages.

 

Privacy Policy

Thank you for expressing your interest in our website. Protecting your privacy is very important to us. Below you will find detailed information about how your data is handled.

Recording your input data on server logfiles

You can visit our websites without providing any personal data. We only record data in so-called server logfiles, such as the name of the file accessed, the date and time of access, the data volume transferred and the requesting provider. This data will only be used to ensure the proper functioning of the page and to improve our service, but cannot be traced back to you.

Data collection and utilisation for contract administration purposes and for opening a customer account

We collect personal data when it is freely provided by you within the context of placing an order, making contact with us (e.g. via the contact form or by e-mail) or when opening a customer account. The specific data gathered is that provided on the various information forms. We use the data provided by you for contract administration purposes and to process your queries. Once the contract has been processed in full or your customer account has been deleted, your data is blocked to prevent any further utilisation and will be deleted on expiry of the mandatory retention periods set out in fiscal and commercial regulations, provided you have not expressly agreed to the further use of your data or we retain the right to further exploit your data in accordance with the law, of which we are obliged to inform you. You may cancel your customer account at any time via the contact facility set out below or via the function provided for this purpose within your customer account. h3>Data transfer for fulfilment of contract

For the fulfilment of contract, we will transfer your data to the shipping company commissioned with delivery if necessary for the delivery of ordered goods. Depending on the payment service provider selected during the order process, we will pass on the payment data required for payment to the financial institution and possibly the payment service provider commissioned by us or the payment service provider selected by you. In part, the selected payment service providers may collect the data directly should you open an account with them. In such a case, you will have to register with your login data of the payment service provider during the order process. The data protection declaration of each respective payment service provider shall apply in such cases.

Data usage on subscription to the e-mail newsletter

If you subscribe to our newsletter we use the data required for this purpose or that which is separately provided by you in order to regularly forward our newsletter to you. You may unsubscribe from the newsletter at any time via the contact facility set out below or via a link provided for this purpose within the newsletter.

Data usage for e-mail advertising without subscription to the newsletter and your right to object

If we receive your e-mail address within the context of the sale of goods or services and have not received any objection from you to the contrary, we reserve the right to regularly inform you by e-mail about products similar to those already purchased from our range. You may at any time refuse such use of your e-mail address via the contact facility set out below or via a link provided for this purpose within the advertising e-mail without costs arising other than the basic costs of transmission.

Data usage for advertising by post and your right to object

Unless you have not opted-out we reserve the right to store and use your data (surname, first name, postal address and, to the extent that we have received such additional information from you within the context of our commercial relationship, your title, academic qualifications, year of birth and professional or business name) for our own promotional purposes on compiled lists, e.g. for the forwarding by post of interesting offers and information about our products. You may at any time refuse such storage and exploitation of your data for purposes via the contact facility set out below.

Use of cookies

On many pages we use cookies in order to enhance the attractiveness of our website and to enable the proper utilisation of certain functions. This incorporates the use of small text files which are stored on your device. Some of the cookies used by us will be deleted at the end of your browser session, i.e. once your browser has been closed (so-called session cookies). Other cookies remain on your device and enable us to recognise your browser on your next visit (persistent cookies). You may configure your browser such that you are informed when any cookies are placed and decide in individual cases whether or not you wish to accept them, or you may reject cookies for specific cases or in general. Should you reject any cookies the functionality of our website may be compromised.

Use of Google (Universal) Analytics for web analysis

This website uses Google (Universal) Analytics, a web analysis service provided by Google Inc. (www.google.de). Google (Universal) Analytics uses methods which enable an analysis of your use of the website, through cookies for example, text files stored on your computer. The information created about your use of this website is generally transferred to a Google server in the US and saved there. Activating the IP anonymisation on this website will cause the IP address to be shortened before transfer within the member states of the European Union or in other contract states of the agreement about European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the US and shortened there. The anonymous IP address transferred from your browser to Google Analytics will not be joined with other data logged by Google. 
You may prevent the transfer of data created by cookies and your usage of the website (incl. your IP address) to Google as well as further processing of such data by Google by downloading and installing this browser plugin.
As an alternative to the browser plugin, you can click this link in order to prevent the use of Google Analytics for this website in the future. An opt-out cookie will then be stored in your device. Once you delete your cookies, you will have to click the link again.

Use of econda for web analysis

On this website, data is stored using the technologies of econda GmbH (www.econda.com), from which user profiles are created, using pseudonyms. These user profiles are created in order to analyse the behaviours of web users, and serve to improve our offer and tailor it to users’ requirements. Cookies may be used in this regard. Cookies are small text files, which are stored locally on the terminal device of the person visiting the site, so that the user can be recognised when visiting our website again. The pseudonymised user profile is created without any specific or express consent, nor with any personal details of the holder of the pseudonym. You can object to the acquisition and storage of this data at any time, by clicking on this link
When you do so, an opt out cookie will be stored on your terminal device. If you delete your cookies, you must click on this link again.

Use of Facebook Plugins

Social Plug-ins (Plug-ins) of the social network Facebook, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) are used on our website. These plug-ins are identified with the Facebook logo, or by the words “Facebook social plug-in” or “Social plug-in of Facebook”. Information about the plug-ins of Facebook and their appearance can be found here.
When you call up a page on our website that contains such a plug-in, your browser creates a direct connection to the servers of Facebook. The content of the plug-ins will be transmitted by Facebook directly to your browser and incorporated into the page. Through the incorporation of plug-ins, Facebook will receive the information that your browser has called up on the corresponding page of our website, even if you do not have a Facebook account, or are not logged in. This information (including your IP address) will be sent directly to a server of Facebook in the USA, and stored there.
If you are logged into Facebook, Facebook can directly associate the visit to our webpage with your Facebook profile. When interacting with plug-ins, for example the “Like” button, or posting a comment, this information will be sent directly to a server of Facebook, and stored there. This information will also be published on your Facebook profile and will be displayed to your Facebook friends.
For information about the purpose and extent of the data collection, and the further processing and use of data by Facebook, and your rights and data protection settings, please see Facebook’s data protection policy.
If you do not want Facebook to display the data collected from the visit to our web page on your Facebook profile, you must log out from Facebook, before visiting our website. You can block the Facebook plug-ins completely, using add-ons for your browser, for example with the “Facebook Blocker” (For Mozilla Firefox; for Chrome; for Opera) or the “NoScript” script blocker.

Use of AddThis plugins (e.g.: “Share” button)

Our website uses so-called social plugins (“Plugins”) from the bookmarking service AddThis, operated by AddThis LLC, Inc. 8000 Westpark Drive, Suite 625, McLean, VA 2210, USA (“AddThis”). The Plugins are mostly flagged by an AddThis logo, e.g. in the form of a white plus sign against an orange background. You can find an overview of the AddThis Plugins via this link.
When you call down a page of our website that includes such a Plugin, your browser creates a direct connection with the servers of AddThis. The content of the Plugins is transferred by AddThis directly to our browser and incorporated within the page. Such incorporation provides AddThis with the information that your browser has called down the corresponding page of our website and stores a cookie on your device for future identification of your browser. Such information (including your IP address) is transferred by your browser directly to an AddThis server in the USA, where it is stored. AddThis uses the data to produce anonymised user profiles which are used to create customised and interest-based advertising for the visitors of websites with AddThis Plugins.
You can view the purpose and scope and further processing and exploitation of the data collected by AddThis via the company’s data protection policy.
Should you wish to prevent future data collection by AddThis, you can place a so-called opt-out cookie on your device via the following link. You can fully prevent AddThis from loading Plugins and add-ons in your browser, for example using the script blocker “NoScript”.

Right of access and contact facility

Your personal data are encrypted via SSL when transmitted over the Internet. We secure our website and other systems through technical and organisational measures to prevent loss, destruction, access to, modification or distribution of your data by unauthorised persons. Access to your customer account is only possible upon entry of your personal password. You should always handle your access information confidentially and close the browser window when you have completed the communication with us, especially if you share the computer with others.

Contact person for data protection

If you have questions regarding the collection, processing or use of your personal data or for information about or for correction, locking or deletion of your data, please contact us.